Small Business Marketing FAQs

What is a small business? The government has introduced certain criteria including the number of employees, annual receipts, affiliates and other applicable factors to identify a small business. It can be quickly determined by using SBA’s NAICS (North American Industry Classification System) Lookup. Enter the business description; NAICS will locate the business type in the resulting table.

What is marketing? Marketing refers to the commercial processes involved in promoting, selling and distributing a product or service.

What does marketing involve? Marketing is an organizing tool. The four basic aspects of marketing include the four Ps such as product, price, promote and provide. It involves market research, formulating strategy and selling based on two important principles. The first principle states that all company policies and activities should be directed toward satisfying customer needs. The second is that profitable sales volume is more important than maximum sales volume.

What is marketing strategy? Marketing strategy is the summary of the marketing goals. It is the formulation of the methods used to achieve the marketing objective.

What are the major constraints for small business marketing? The major constraints for small business marketing include budget limitations, lack of adequate resources and tough competition.

What are the important collateral marketing materials? Collateral marketing materials consist of printed marketing materials. They include brochures, business cards and news letters.

What is the importance of advertising in small business marketing? Advertising plays an important role in small business marketing. It helps to influence people with attractive marketing materials such as banners, sign boards, magazine and directory ads as well as trade booth displays.

Small Business Marketing Book Review – People and Your Business

What if somebody told you one critical key to business success was to practice the principle of the Golden Rule in your business? The idea seems to somehow run counter to so much of what we’ve been taught about business, doesn’t it? Yet, what if that same source convinced you through case-study after case-study that application of the Golden Rule in business actually leads to success?

Let us introduce Frederick Reichheld and his book The Loyalty Effect. While not a small business marketer, but rather an expert business consultant, what Reichheld teaches us about loyalty is worthwhile reading for any small business owner or manager.

Did we say “worthwhile”? Scratch that; pencil in the phrase “urgently essential”, instead. This book is that vital to a small company.

The Loyalty Effect focuses on three groups of people critical to business success: Customers, Employees, and Investors. For most small business, the investor is the owner, so for our brief review in this article we will focus on Customers and Employees.

Reichheld is a definite advocate of customer retention. He convincingly demonstrates time and again that small percentage increases in customer retention have huge impacts on profits. This read will be a just-right fit for those of you having problems focusing on the right customers. If you will take the time to trudge through this book, and really understand most of its principles (we found Chapter 8 to be the toughest) then not only will the marketing of your business improve, but so will your profits.

Isn’t that the reason for all this focus on marketing, anyway?

And Reichheld really opened our eyes to how important employees are in retaining customers. If a company treats their employees right, those employees become more efficient and productive in their daily tasks. Profits go up, retention increases.

Reichheld stresses again and again that a company’s prime mission needs to be creating customer value. Most of you in small business realize this, but it’s reaffirming to see hard-and-fast facts to back up what many of us intuitively know. Customers don’t come to a small business looking to boost our profits; they arrive seeking value. If we consistently create value, profit will come.

Another key point for small business owners is the importance of leadership. If you need to go down to the bookstore and browse through The Loyalty Effect before you buy it, flip over to page 246. Reichheld has studied several large and successful businesses, and concludes here that most of them had leaders with an “intuitive grasp” of how important loyalty is. This is critical for business success, regardless of business size. While not written to be a rah-rah inspirational book, Reichheld’s arguments and his examination of the role strong leaders play in forming great companies reinforces just how important to the bottom line it is for a small business owner to be a good leader.

So much of Reichheld’s book seemed familiar; akin to common sense…after we read it. Treat employees well and they’ll perform well for you; we’ll that’s pretty basic, now isn’t it? But we tend to forget, we tend to think we need to cut corners or just “improve efficiency” and that’ll lead to greater profits. In the short term it very well may, but Reichheld argues effectively that in the long run it’s only by creating value for our customer that we build profitable businesses.

Remember, People is the third element–along with Brand and Package–of any small business marketing success story. Taking a week or so and reading Frederick Reichheld over lunch or before lights out at night is a great way to hone your “people productivity”.

© 2006 Marketing Hawks

How to Choose the Best Online Backup for Business

Online backup for business is a technique of data loss prevention wherein files, emails, projects or entire computer system files are copied and saved offsite. Because of the worlds fragility to natural disasters and other catastrophic events, data loss disaster preparedness method is a must in small and large business enterprises. Crashing hard disks due to virus, Trojans and worms and stolen laptops have also become great threats to data whether at home, universities and companies.

The best time to prepare for data loss prevention is today. Online backup for business is a solution that is right and fit for any disastrous situation that might lead to data loss. This solution offers many advantages. One is its mobility. Because it is remote, it can be managed anytime, anywhere for as long as there is internet connection. Another striking feature of online backup is its ability to perform backup without having to interrupt work-a hot backup, a non-disruptive backup.

With mobility comes the ease in data restoration-security process. This is crucial especially with stolen laptops. SafePoint is one of the many technologies that you should look into. With this, data contained in a stolen laptop can be wiped out or destroyed remotely the moment the laptop is connected to the internet.

Security-wise, online backup offers features of data privacy and security the moment data goes out of the clients computers or servers. One type of security is encryption. Simply put, encryption is changing data into an unreadable form. Decryption is done to make it readable again. Encryption/Decryption is extremely important especially when the network is unshielded or unprotected from the outside world like having no VPN at all.

Management-wise, this presents client-free interference. After the necessary configuration and deployment, automatic backup takes charge of all the necessary work that secures data. This does not only benefit individual end users but system administrators as well.

There are many online backup for business solutions available in the market today. Ask for quotes before deciding which backup program to enjoy. Be wise in selecting the best quality of online backup for business that will help you prepare from unwanted data loss. Online backup experts are willing to help you meet the best backup service that will fit your budget.

The last thing any business needs is to have their data lost or worse yet stolen by a hacker. If you think it can not happen to your business, just watch the news and see how many times it happens and understand that it happens more often that gets reported. The price is very small for the peace of mind knowing that your data is critical.

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